IT / Telecommunications

Technical Support Representative Full Time

Overview
Our client is a leader in cloud contact center software, and they are now expanding their technical success team in Prague.

Responsibilities

Provide first-class technical customer support in English and Czech via phone, email, chat and WebEx
Demonstrate in-depth knowledge of all products and associated technologies to ensure that all issues are handled properly
Develop expertise in telecommunications, contact center, and related technologies
Identify opportunities to improve or modify products and actively participate in process improvement
Build long-lasting professional relationships with customers and colleagues alike

Requirements

A minimum of two-years’ experience in technical support environment is required
Experience using or supporting contact-centre software, telecommunications, or computer networking is required
Understanding of networking technologies and telecommunications architecture (PBX, Carriers, VoIP, SIP, IP Routing)
You are proficient in written and spoken English
You’re a team player

We offer

A very competitive salary
Genuine long-term growth prospects
5 week’s holiday
Pension and medical scheme options
Close-knit and cooperative working environment

Job Overview

  • Date Posted:
  • Location: Prague
  • Job Title: Technical Support Representative
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