Technical Support Specialist Full Time

Our client is a developer of cloud-based, enterprise resource planning (ERP) systems, and they are now expanding their team in Prague.

Responsibilities

Provide first-class customer support in English
Train clients to use various products and services
Conduct analysis and troubleshooting, and test and implement software upgrades
Work with developers to identify and fix bugs
Build long-lasting professional relationships with customers and colleagues alike

Requirements

Previous experience in an English-speaking technical support environment is required
Experience using or supporting ERP systems or previous work experience in manufacturing a big advantage
You’re passionate about the quality of service you provide, and take pride in your work
You are proficient in written and spoken English
You’re a team player

We offer

A very competitive salary with genuine long-term growth prospects
Bonuses
Flexitime
Lunch Vouchers
5 week’s holiday
Relaxed working atmosphere
A range of free educational courses available